Refund Policy
Refund Policy
At Ljhym Online, we value customer satisfaction and aim to provide fair solutions whenever an issue arises with your order. Please review our refund policy below.
Return & Refund Period
You may request a refund or return within 30 days of receiving your order.
Requests made after this period may not be eligible unless required by applicable consumer laws or approved under special circumstances.
Eligible Refund Cases
Refunds or replacements may be approved in the following situations:
- Item arrived damaged or defective
- Wrong item received
- Item missing from the order
- Product significantly different from its description
- Confirmed lost package in transit
We may request photos, order details, or additional information to verify the issue.
Non-Refundable Situations
- Change of mind after delivery
- Incorrect address provided by customer
- Damage caused by misuse, improper handling, or normal wear
- Items returned used, worn, or not in original condition where applicable
- Requests submitted after the allowed return period
How to Request a Refund
Please contact our customer service team before returning any item.
Email: lahcuw@gmail.com
Please include:
- Your order number
- Description of the issue
- Photos or videos if applicable
Our support team will review your case and provide next steps.
Refund Processing Time
- Approved refunds are typically processed within 3–10 business days.
- Processing time depends on your payment provider or bank.
- COD refunds will be arranged directly through customer support.
Return Shipping Costs
- If the return is due to customer preference, return shipping costs are the customer’s responsibility.
- If the issue is due to our error (wrong or defective item), we will provide an appropriate solution at our cost.
Need Assistance?
Store Name: Ljhym Online
Company Name: 28 E COMMERCE INC.
Email: lahcuw@gmail.com
Website: https://ljhym.com/
Address: 111 HORICON AVE, BOLTON LANDING, NY, UNITED STATES, 12814
We reply within 24 hours on business days.