Missing or Incorrect Items

We carefully check every order before shipment, but mistakes can occasionally happen during packing or delivery.

If your order is missing items, contains incorrect products, or includes unexpected items, please contact us and we will resolve the issue as quickly as possible.

Incorrect Item Received

If you received a different item than what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue faster, please include:

• Order number
• Name of the item ordered
• Photos of the item received
• Photos of the package label (if available)

Once confirmed, we will arrange a replacement, exchange, or refund depending on the situation.

Missing Item from Order

If one or more items from your order are missing, please contact us with your order number and details of the missing product(s).

We will investigate with the warehouse and logistics provider and provide a solution as soon as possible.

Extra or Unrecognized Items

If your package contains extra items or products you did not order, please contact us with photos and details.

We will review the situation and guide you on the next steps.

How to Contact Us

Store Name: Ljhym Online

Company Name: 28 E COMMERCE INC.

Email: lahcuw@gmail.com

Website: https://ljhym.com/

Address: 111 HORICON AVE, BOLTON LANDING, NY, UNITED STATES, 12814

We respond within 24 hours on business days.